WiseStamp Help & Support FAQ

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Known Issues

  1. More than one WiseStamp signature appears / I get duplicate signatures...What can I do?
  2. Thunderbird reply/fwd issues + message error

Getting started

  1. How do I design / edit my signature?
  2. How do I setup a default signature and assign my signature to a specific email account?
  3. How can I add my company logo, photo or an image to my signature?
  4. How can I make a text or image in my signature an active link?
  5. How do I Create a WiseStamp account (Sign In / Log In)?
  6. How can I learn more about the WiseStamp Email Apps?

Functionality

  1. How can I switch between my signatures when sending an email?
  2. How can I backup my signatures / Sync between different computers?
  3. How can I use Templates to easily create my signature?
  4. How can I disable the WiseStamp promotional links in my signature?
  5. How can I upgrade my account?
  6. How can I preview the signature I've just created?

Tips & Tricks

  1. How can I make my email address / phone number in my signature an active link?
  2. How can I automatically share my latest blog post / news (use a RSS feed)?
  3. How can I insert HTML to my signature?
  4. How can I insert my signature manually?
  5. How can I insert my signature at an exact location in the email I compose?

Design Tips

  1. How can I place an image to the side of the text in my signature?
  2. How can I change the location of my Social services / IM icons?
  3. How do I change the title before the Social / IM icons?
  4. How can I insert special symbols (☎©®❂✿♫♙☯) and characters to my signature?
  5. How can I use the Large social icons feature?
  6. How can I customize / add a my own Social Icons?

Troubleshooting

  1. I can't seem to install WiseStamp. What can I do?
  2. How can I report an issue I experience with WiseStamp or make a suggestion?
  3. Can I reply/forward with a different signature than when I compose?
  4. How can I tell which WiseStamp plan I am using?
  5. How many signatures can I create?
  6. How can I delete a signature?
  7. How can I uninstall WiseStamp?
  8. How can I disable automatic insertion?
Important Note: WiseStamp is still a young boy and we are doing our best to make it work swiftly & to absolutely rock. We are sorry if it caused you any inconvenience and are anxiously looking forward for your feedback & improvement suggestions. please feel free to contact us and we will do our best to assist you.

General

  1. How do I create my own WiseStamp signature?
  2. In which email services / browsers can I use WiseStamp?
  3. When will WiseStamp be available for other platforms (Explorer, Macmail, Outlook...)?
  4. How can I install WiseStamp?
  5. Does WiseStamp need any external software to work properly?
  6. How can I assure WiseStamp has no Spyware or Adware?
  7. Why do my links appear in the form of "my.wisestamp.com/.."?
  8. How can I help WiseStamp talk in my own language?
  9. I really like WiseStamp, how can I help?
  10. Can I recommend adding a social service or messenger to WiseStamp?
  11. I have a great idea that will improve WiseStamp! What should I do?
  12. I’d like to review/publish/link/publicize your extension on my website/journal/mailing list/book... Is it possible? How can I do it?
  13. Who can view my WiseStamp signature?
  14. Where can I get WiseStamp help or support?
  15. What CSS attributes are supported in email?

Known Issues

  1. More than one WiseStamp signature appears / I get duplicate signatures...What can I do?

    1. Go to your webmail 'Settings' (such as Gmail)

    2. Choose "no signature"

    * If this didn't solve the issue, you might have a conflicting addon. Users of Zemanta extension reported such an issue.
    To verify this is the reason, please disable other extensions until you can spot the problematic one. This is how you disable an addon (FireFox) or an extension (Chrome).

  2. Thunderbird reply/fwd issues + message error

    Several Thunderbird users reported this issue. Until we release a fix, the work around is to delete the first email WiseStamp Signature.


Getting started

  1. How do I design / edit my signature?

    1. Locate the WiseStamp Icon  (In the webmail menu ; Chrome - at the top ; Firefox - Press CTRL+ALT+W).

    2. Click on the icon and choose 'Open WiseStamp'

    3. Design and customize your signature. You can click on the Templates icon for quick start

    4. Click 'OK' or 'Apply' when you are done

    * Check out these examples for some ideas. It is as easy as it gets.

  2. How do I setup a default signature and assign my signature to a specific email account?

    Go to 'Settings' to the 'Defaults' tab.
    Use the drop-down menu to select a signature.
    Pro users (click to upgrade) can assign a specific signature to a specific email address:
    - Use the drop-down to match an account with a signature
    If the email account doesn't appear, simply compose an email from this email account and switch to the signature you wish to use.
    When prompted choose 'Make XX your default..'


  3. How can I add my company logo, photo or an image to my signature?

    Currently, images are added by inserting a link (rather than uploaded from your computer)

    1. Click the 'Add Image' icon in the WiseStamp editor .
    2. Paste the URL (link) to the image you wish to use in the 'Image URL' field . To get the URL - right click on the image and choose 'Copy image location' (Firefox) or 'Copy image URL' (Chrome).

    Important tips and notes:
    * The URL for the image should end with a .jpg / .png / .gif indicating an image file. If the URL you've pasted ends differently, you may need to go back to the image, left click on it and then right click to get the image URL.

    ** If you are using Flickr and right clicking doesn't show 'Copy image location', you need to open the 'Actions' dropdown, choose 'View Exif info' and then right click on the image in the page that opened and copy image location (see image below).

    *** It is best to use an image/logo with the exact size you want it to appear in your email rather than change the size from the editor. To do so, simply open the image in any image editor (like 'Paint') and resize it to the size you want. Then, upload the new image and link to it in your signature.

  4. How can I make a text or image in my signature an active link?

    1. Highlight the text / image you wish to make an active link and press the 'Add link' icon (looks like a chain).
    2. Paste the URL you wish to direct to in the 'Link URL' field.

  5. How do I Create a WiseStamp account (Sign In / Log In)?

    To Create an account, click on the  'Create Account' or 'Facebook Login' icons in the WiseStamp editor.
     

    Facebook - enter your email address and password
    Create Account - enter your name, email address and password.

    To sign in, click 'sign in' or the 'Facebook Login' in the WiseStamp editor. Enter your email and password as requested.

  6. How can I learn more about the WiseStamp Email Apps?

    You can find out all about the Email Apps here
    Enjoy!!


Functionality

  1. How can I switch between my signatures when sending an email?

    Click on the WiseStamp icon in your webmail toolbar and choose the signature you are interested in using.

    - Important: Using this method will effect this individual email only, if you wish to switch your automatic inserted signature of all your emails, please check out How do I set my default signature?


  2. How can I backup my signatures / Sync between different computers?

    Make sure you are logged in.
    Go to the 'Sync' tab in WiseStamp 'Settings'.
    Click 'Save & Backup' to save your settings and signatures to our server. Your settings are now backed up.
    When you wish to load your settings, click 'Load from Server' in the 'Sync' tab.
    You can click 'Load from Server' on different computers and have your WiseStamp settings Synced.
    * You should have WiseStamp installed on each computer.

  3. How can I use Templates to easily create my signature?

    Templates can be used for quickly creating your signatures. There are a few Templates available as explained below.
    A vast collection of Templates are exclusive to Premium users (click to Upgrade).
    To use a Template:

    1. Click the Template icon
    2. Choose the Template you wish to use
    3. Modify the details to your own

  4. How can I disable the WiseStamp promotional links in my signature?

    Go to the 'General' tab under 'Settings'.
    Uncheck 'Keep WiseStamp credit in the signatures' - took the credit off? Please Spread the word, thanks!
    Uncheck 'Keep WiseStamp tag in the bottom of email apps' (available to Pro users)

     

  5. How can I upgrade my account?

    WiseStamp Premium users enjoy a variety of exclusive features: multiple signatures, assigning signature to a specific account, large social icons etc.
    To upgrade, simply go to our Plans page and choose the plan that suits you best.

  6. How can I preview the signature I've just created?

    To preview the signature you've created, click the  icon


Tips & Tricks

  1. How can I make my email address / phone number in my signature an active link?

    You can make your email address in your signature a smart link that will automatically open a new compose email window when clicked:

    1. Highlight your email address text in the WiseStamp editor.
    2. Click the 'Add Link' icon. In the "Link URL" field add 'mailto:' and your email address
      e.g. mailto:YourEmail@gmail.com

     
    Want to make your phone number an active link? Do the same but use 'callto:' instead:
    e.g. callto:4151234876

  2. How can I automatically share my latest blog post / news (use a RSS feed)?

    With WiseStamp Email Apps you can easily promote and share your latest and freshest blog post or any news item using your blog/site Blog RSS RSS feed:

    1. Copy (Ctrl+C) the RSS feed of your blog/site - search for the orange button Blog RSS.
    2. Add the RSS Email App to your WiseStamp signature (under the 'Email Apps' tab). Do this by clicking on the RSS Email App and then on "Add".
    3. Paste (Ctrl+V) the copied URL (of your feed) into the “RSS url” field in the popup and click "Apply".

    After following these steps a link to your latest post will update automatically in your WiseStamp email signature.
    * You can change the title that appears before the feed.

  3. How can I insert HTML to my signature?

    Click the 'HTML' button to add or edit your HTML code.

    When you finish, click 'Update' to go back to the visual view.

    This is an easy way to insert ready made HTML signatures.

  4. How can I insert my signature manually?

    When composing a new email, click the WiseStamp icon in the webmail toolbar and choose the signature you wish to insert.

    Alternatively (FireFox only), you can right click on the body of the message you compose, click the WiseStamp icon and choose the signature


     

  5. How can I insert my signature at an exact location in the email I compose?

    To place a signature at an exact location (Firefox only):

    1. Place the cursor at the exact location you wish to insert the signature.
    2. Right click with your mouse, choose the WiseStamp icon and select the signature you wish to insert.


Design tips

  1. How can I place an image to the side of the text in my signature?

    The Table option allows you to place the different elements of your signature relative to one another. For example, you can place your logo to the left of your personal details and place additional links below:

    1. Click the 'Table' icon  and choose the number of rows / columns for the table. 
    2. Inside the table, simply enter the different elements inside the different cell. e.g. place the logo in the left most cell and the company details in the cell to the right. 

    * You can add the Social Icons and IM Icons in one of this cell to change their relative location.

  2. How can I change the location of my Social services / IM icons?

    You can easily place your Social and IM icons above, to the sides or below the other elements of your signature:
    Simply type the following texts at the location you want to place the icons: {social} and/or {im}
    * In order to place the icons to the sides of other elements, you can combine this option with the Table option.

  3. How do I change the title before the Social / IM icons?

    In order to change the title that appears before the Social / IM icons, click 'settings' under the 'Social Icons' / 'IM Icons' tab (not the general 'Settings').
    Now, fill the 'label' field with the title you want to appear.
    You can also change other settings (e.g. decide if you wish to show Icons / Text etc.)

  4. How can I insert special symbols (☎©®❂✿♫♙☯) and characters to my signature?

    Click the 'Star' icon and choose the characters you like to use - Enjoy ✔

  5. How can I use the Large social icons feature?

    Choose the 'Social Icons' tab and click 'Format'.
    Choose 'Large Icons' (available to Premium users. You can upgrade here) and your Social Icons will appear in a large format in your signature.
    This makes very impressive sigs!

  6. How can I customize / add a my own Social Icons?

    1. On the bottom of the 'Social Icons' tab, click the 'My Icons' button
    2. Click 'Add' and enter the name of your service (or a name you would like to use) and a link for an icon. The link should end with .jpg / .png (see below).
    3. Your new Custom Social Icon will appear in the dropdown menu. Select it and add a link to where you want the icon to lead (must start with http://) 
    4. This feature is exclusive to Premium users.


Troubleshooting

  1. I can't seem to install WiseStamp. What can I do?

    First, click this link to reinstall - make sure to click 'Allow' or 'Ok' if the browser prompts you.
    Second, restart your browser (close and relaunch it).
    Enter your webmail and compose a message. You should see the WiseStamp icon .
    Can't see it? WiseStamp supports Firefox, Chrome or Thunderbird using the major webmails (Gmail, Yahoo!, Hotmail and AOL).
    You can click here to be notified when WiseStamp supports other mails and platforms!

  2. How can I report an issue I experience with WiseStamp or make a suggestion?

    Click here to make a suggestion for a feature you want to see or an Email App you must have.
    If you have an issue you wish to report, first go over the FAQ since they hold most answers.
    Still can't find what you are looking for?
    Open the WiseStamp editor, click 'Help' and then click 'Report a Bug' .
    Don't forget to detail the issue you experience so we can give you the appropriate answer

  3. Can I reply/forward with a different signature than when I compose?

    Sure you can - Go to 'Settings' to the 'Defaults' tab.
    Use the drop-down menu to select a signature for Reply/Forward and a signature for Composing.
    Pro users can assign a specific signature to a specific email address.


  4. How can I tell which WiseStamp plan I am using?

    WiseStamp Premium users enjoy exclusive features, from multiple signatures, through customized and large social icons, to assigning specific signatures to specific email accounts.
    To find out which plan are you using, go to 'Settings' and click the 'Account' tab.
     

  5. How many signatures can I create?

    The number of signatures you can create depends on your WiseStamp plan.
    Free users can create 2 signatures
    Plus users can create 5 signatures
    Pro users can create unlimited signatures
    You can sign up to the WiseStamp plans here

  6. How can I delete a signature?

    Make sure the signature you wish to delete is the active one in the WiseStamp editor.
    Click the icon and choose 'Delete'
    You can not restore a deleted signature (unless you backed up your settings before and load them).

  7. How can I uninstall WiseStamp?

    If other people use the same computer as you do you can:
    * Disable automatic insertion of your signature to emails
    and,
    * Insert a signature manually when you compose an email
     
    If for some reason you are dissatisfied and wish to uninstall WiseStamp, please follow these links:
    * How to uninstall extensions in Firefox?
    * How to uninstall extensions in Chrome?

  8. How can I disable automatic insertion?

    To disable automatic insertion click 'Settings' and under the 'Default Signatures' tab choose 'none' as your outgoing signature:


General

  1. How do I create my own WiseStamp signature?

    All you need to do is install WiseStamp to your browser. Open the WiseStamp editor and design your own WiseStamp signature. It is very simple – just try it.
    This short video does a great job of walking you through WiseStamp.
    You should also check out our signature samples page for cool ideas!

  2. In which email services / browsers can I use WiseStamp?

    WiseStamp currently works with Firefox, Chrome, Thunderbird and Flock. WiseStamp officially supports all big webmails - Gmail, Yahoo! mail, Hotmail and AOL mail.
    * While not being supported officially, WiseStamp can work with other webmails - just give it a go! (the insertion might have to be done manually).
    If we don't support your favorite email service or browser yet, sign in to be notified!

  3. When will WiseStamp be available for other platforms (Explorer, Macmail, Outlook...)?

    We are working hard to expand WiseStamp to additional browsers and Email Clients.

    Subscribe and we will let you know as soon as it is available for you.

    Subscribe for:

    You are also welcome to stay tuned for updates via our blog!

  4. How can I install WiseStamp?

    Very simple! Check out our WiseStamp installation Guide to learn how and quickly create your new signature!

  5. Does WiseStamp need any external software to work properly?

    Absolutely not. WiseStamp is completely embedded in your web browser, that’s why it’s so easy to use.

  6. How can I assure WiseStamp has no Spyware or Adware?

    We really hate Spyware/Adware and any other sort of malicious software and will never let any of those harmful codes come close to our products or services!
    We take your privacy seriously and therefore we are totally committed to our
    published privacy policy. Anyone can easily assure our statements by simply viewing WiseStamp's SOFTPEDIA Certification.


  7. Why do my links appear in the form of "my.wisestamp.com/.."?

    In order to improve our services to our users we are currently testing & examining some exciting new features, those services require that WiseStamp signature links redirect via WiseStamp servers. To remove any doubt we highly respect our users privacy and therefore all of our services are strictly obligated to follow our privacy policy as well as our anti spyware company philosophy.

  8. How can I help WiseStamp talk in my own language?

    Can't find your mother tongue among our supported languages?
    You can help us!
    Contact us
    and join the WiseStamp language localization volunteers. You could help adding
    your language as an official WiseStamp supported language. You will get many
    "thank you"s in languages we can't speak!


  9. I really like WiseStamp, how can I help?

    That's awesome :)
    We really appreciate it if you can rank WiseStamp on the Mozilla FireFox gallery and/or the Google Chrome gallery.
    You can also spread the word to your friends, thanks!

  10. Can I recommend adding a social service or messenger to WiseStamp?

    Have we missed your favorite social service, instant messenger or you would like to see a new Email App?
    No worries - just contact us and send your recommendation and we will consider adding it to the next versions of WiseStamp.

  11. I have a great idea that will improve WiseStamp! What should I do?

    We just love getting great suggestions and ideas from our WiseStampers!

    And... we work hard on implementing the good ones. Feel free to send us

    your suggestions.

    And… thanks! Thank you for helping us improve WiseStamp.

  12. I’d like to review/publish/link/publicize your extension on my website/journal/mailing list/book... Is it possible? How can I do it?

    Of course you can! Every effort to spread WiseStamp is more than welcome and highly appreciated.

    Feel free to check out our media center to learn more about WiseStamp .

  13. Who can view my WiseStamp signature?

    Everybody!
    The recipients can view the WiseStamp signature no matter which platform, browser or smartphone they are using.

  14. Where can I get WiseStamp help or support?

    You can find many frequently asked questions on the WiseStamp Usage FAQ page

  15. What CSS attributes are supported in email?

    CSS support varies between different email clients and influences the way your signature will appear.
    Check out the complete CSS support in email clients.