Customer Success Manager? Come join us!

We’re looking for talented, independent and enthusiastic people to become a part of a small team with a lot of challenges, great energy and last, but not least – a very unique working space!  

Customer Success Manager

  We are looking for a highly motivated and capable Customer Success Manager to work in a profitable and rapidly growing startup. Come and join us if you are curious, talented, independent and would love to work on a product that’s used daily by hundreds of thousands of happy customers.   Responsibilities include transforming our Support Department into a Customer Success Team, defining processes, managing the support team, tracking and measuring success (in upsales, reduced churn etc.) and reporting to upper management. Primary Responsibilities :
  • Building procedures and protocols for the Customer Success Department
  • Reducing the number of tickets while providing excellent customer service
  • Improving the customer satisfaction rate while reducing customer wait time
  • Managing the support team and tracking performance
  • Building and managing the online support documentation: FAQ, user manuals, etc.
  • Being fully committed to getting the users’ voice heard inside the company
  • Being the voice of our customers’ to the Product and Dev teams
  • Reducing churn
  • Upselling products
  • Increasing WoM
  • Meeting personal and company KPIs
  • Reporting to upper management
Requirements:
  • A passion and ability to build things from scratch
  • Self-driven and self-managed
  • Goal driven and focused on quantifiable objectives
  • Prior experience with integrating SAAS in an organization – a must
  • Familiarity with Support SAAS products – an advantage
  • Managerial experience
  • Fun to work with – a must
  • Full-time position only
  • Native English speaker – an advantage
  Position: Full time only Location: Jerusalem, Israel ☛ Apply today –  jobs<at>wisestamp.com * Please mention your name and “Customer Success Manager” in the subject line.  

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