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Best virtual phone system for 2021

Virtual phone systems are a great way to automate your small business so you can focus on more important matters. Virtual phone systems are also a cheaper option than having an on-premise landline system, because they use your existing internet connection. Best virtual phone system for small business

When it comes to running a small business, virtual phone systems should be an integral part of your growth effort. 

It can help any small business to achieve the efficiency of a big high-tech company, simply by tracking, analyzing, and optimizing the way you conduct your business over the phone.

In this piece, we’ve gone out and hand-picked the best virtual phone system for small business owners like you.

And if you still don’t know, we included a section that explains what it is that virtual phones can do for you and why you probably want to start using one, and only the top small business virtual phone system in 2021.

Small business virtual phone system helps you grow your business

Small businesses have a lot to gain from a virtual phone system. Such systems allow your business to track and keep records of the telephone leads coming in from your different marketing channels, such as your website, social media, digital ad campaigns and even conventional ads. 

Digitally tracking your telephone activity will allow you to calculate answer rates, telephone sales rates, and peak demand hours. You can also use most of these systems to automated reminders to get back to callers you’ve missed. These are just some of the capabilities these systems can do.

best virtual phone system for small business-min

What small business virtual phone system actually do

Whether you have a brick-and-mortar shop or an online store, your small business can use a professional business phone service to oil your phone communication, be it marketing, support, appointments, or logistics. 

Benefits of adding a good virutal phone for your small business:

1. Optimization of call metrics

Virtual phone systems can help you increase your productivity and bottom line by letting you track and optimize the following metrics.

  • Call duration
  • Wait times
  • Hold times
  • Overall usage

2. Tracking and monitoring calls:

  • Caller ID (connect a given caller with other information about them in your system to help you solve the caller’s needs most effectively)
  • Call forwarding
  • Call waiting
  • Inbound call routing
  • Call recording

3. Productivity and automation:

  • One phone number across multiple users (anywhere in the world)
  • Auto-attendant feature ( your team can route all the calls to the first representative who is available).
  • Easily manage users. Add and remove employees without having an IT technician on board.
  • Tap markets across the world using their virtual and Toll-free numbers.  All that is required is a good high-speed internet connection (virtual phone systems use a VoIP system, meaning they transmit voice over the internet).

4. Convenience

There are several options available for making and receiving your calls.

  • Desk phone system
  • Mobile cell phones
  • Cordless phones
  • Computer

Our list of top virtual phone systems for small business

1. CallHippo

callhippo the best virtual phone system for small business-min

CallHippo offers some of the most basic voice call features including voicemail, call analytics, teams, forward to the device, SMS, and more at a reasonable rate.

Despite its pocket-friendly rates, the tools offer several scalable plans, so that companies can unlock higher-tier plans similar to some of the most popular virtual phone systems available in the market. Some of its additional, scalable features include automated transcriptions, personalized onboarding, call scripts, and more.

  • Free trial: Available
  • Phone numbers: 1
  • Local and toll-free numbers: Available
  • Mobile app: Available
  • Top features: call analytics, call barging, global connect
  • Pricing: $14 a month perusers
Grasshopper best virtual phone system for small business-min

Grasshopper can add a business line to your personal phone alongside your private number. The cloud-based phone system offers advanced calling features including voicemail transcription, VoIP + WiFi calling, call blasts (multiple ringing lines for customers), virtual receptionists, international calling, and more. Grasshopper charges extra for additional features.

  • Free trial: Available
  • Phone numbers: 1
  • Local and toll-free numbers: Available
  • Mobile app: Available
  • Top features: call forwarding, business phone number, custom greetings, on-hold music
  • Pricing: $29 a month 

mightlycall best virtual phone system for small business-min

MightyCall offers both excellent features as well as functionality standpoints. MightyCall doesn’t charge for any extra features. This virtual phone system is integrated with CRM so that you can track contacts and connect with your costumes seamlessly well.

You also have the option of setting up auto attendants and custom greetings if you wish to improve interaction.

  • Free trial: Available
  • Phone numbers: 2
  • Extensions: unlimited
  • Local and toll-free numbers: Available
  • Mobile app: Available
  • Top features: mini-CRM, SIP phone, IVR, and unlimited users
  • Pricing: $29.99 a month 
google voice best virtual phone system for small business-min

Google Voice allows businesses to receive messages and calls from across the globe. Google Voice offers two sets of services: for personal or business use. Google Voice for businesses offers all the features a small company might require. 

  • Free trial: Available
  • Phone numbers: N/A
  • Local and toll-free numbers: Not Available
  • Mobile app: Available
  • Top features: multi-level auto attendant, advanced reporting, unlimited SMS in the US
  • Pricing: $10 per user a month (cheapest virtual phone system on our list)
RingCentral best virtual phone system for small business

RingCentral offers businesses a range of features including artificial intelligence and video conferencing to ensure smoother workflows.

It is a virtual phone system used by both mobile entrepreneurs as well as remote agencies.

RingCentral has a network infrastructure that spans Europe, the USA, and Asia, to offer users a global phone experience. 

  • Free trial: Available
  • Phone numbers: N/A
  • Local and toll-free numbers: Available
  • Mobile app: Available
  • Top features: unlimited business SMS, unlimited calls, team messaging
  • Pricing: $19.99 per user a month (average pricing)
phone.com best virtual phone system for small business

The vendor offers several offers to choose from when it comes to picking communication tools. Specifically talking about virtual phone technology, customers can get more than 40 standard features for a lost cost of just $13 per month, and if companies choose to bill annually, it only comes to $10 a month.

Unfortunately, Phone.com doesn’t don’t offer a free trial, but they do offer a 30-day money-back guarantee.

  • Free trial: Not Available
  • Money-back Guarantee: 30 days
  • Phone numbers: 1
  • Local and toll-free numbers: Available
  • Mobile app: Available
  • Top features: HIPAA compliance, account management, unlimited extensions, call screening
  • Pricing: $12.99 a month

Conclusion

Take you time and chose one of the best virtual phone system for small business owners above. By using a phone service system, you can effectively manage all international calls with your customers, prospects, and partners. By tracking and optimizing your telephone activity you can significantly increase your productivity and get you on par with a respectable high-tech company. This will obviously have a positive implication on your bottom line.