Enhanced account deletion process for Pro and Free
We've enhanced the account deletion process to provide a more focused and streamlined experience. We've introduced a new flow that guides users through the process and allows them to specify their reasons for account deletion. This update ensures that user feedback is captured effectively, while keeping the deletion process at the forefront.

Problem: when users opted to delete their accounts, our system automatically initiated a refund process.
Solution: to tackle the issue of automatic refunds and streamline the account deletion process, we’ve made strategic changes:
- Repositioned the Delete Account button: button moved to the profile panel.
- Streamlined Delete Account Process: We’ve unified the steps for all SOLO accounts improve management and simplify the overall process. The process has three steps:
- Why do you want to delete your account.
- Confirm account deletion.
- Confirmation screen.
- Separated Refund from account Deletion: Deleting the account stops auto-renewal (if account is on a paid plan). For refunds, users must contact us.
Note: accounts with team plan can NOT delete their plan. They need to contact support to do that.