Social media marketing is here to stay. If you’re not already on the bandwagon, I have one question for you: what are you waiting for?
When it comes to connecting with your target audience, building brand awareness, and growing your company’s reach and engagement, nothing gets the job done like social media marketing. Yes, even for your small business.
“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage. ”– Amy Jo Martin
How Social Media Marketing Tie Into Digital Marketing?
Many small business owners still aren’t convinced of the powers of social media, convinced that you need a highly-stylized Instagram grid or a professional Facebook ad marketer just to get anywhere. That assumption is false.
When it comes to marketing, there are two directions you can go in: traditional marketing or digital marketing. Traditional marketing means putting out ads in newspapers, magazines, phone books, and the like. With digital marketing, you use Google and social tools like Facebook and Instagram to disperse your advertisements.
By now it should be clear that social media is just a sub-category of digital marketing.
Unique Characteristics of Social Media Marketing:
- Social media marketing is limited to online functions and digital marketing can be work with online/offline channels such as radio or text messages.
- Social media marketing requires a good content strategy and engagement of the community in order to succeed. With digital marketing, you can place one type of advertisement across different channels.
I’m here to show you how focusing your marketing efforts on social media as opposed to traditional forms of advertising (does anyone even read newspapers anymore?) can supercharge your business.
Bajor Benefits of Social Media Marketing
There are a few reasons to consider social media marketing above all others. These reasons include:
- You don’t have to create unique or new content. You can use the pre-existing articles and images in which people would be interested. But the part is how you present them that they would get interested in what you will offer afterward. Sit back, create a plan and use the existing content to your benefit.
- It is much faster to reach and communicate with existing and potential customers. You can ask for feedback that will increase your brand’s trust and credibility. You can invite people to question about what they want and can engage them to your benefit.
- There is no limit on the amount of stuff you can post. Make sure to create a monthly plan to don’t end up spamming or getting out of the scene. Keep your audience engaged with new content every day, and it will prove to be beneficial.
- For beginners, social media marketing doesn’t cost a penny. It’s all about building relationships and communicate with customers on social channels. Once you have built a strong foundation with your customers on social media you can then proceed to paid social media marketing.
Main Reasons Small Businesses Use Social Media
*According to Sproutsocial
Main Reasons and see why they’re so important for small businesses:
Let’s break it down…
First things first, it’s imperative that customers know that your business exists. Social media helps spread the word about your brand faster than other traditional forms of marketing, as it allows users to share content they find helpful or interesting.
Customer service doesn’t end after the purchase is complete or the service is rendered. You need to make sure your client will come back to you time and time again, and the best way to do this is to stay active and communicative on social media. Engage with your community in order to be memorable and stay relevant.
Use your social media channels wisely in order to send traffic to your main hub, your website. Sure, not every click will turn into a sale, but if you use compelling CTAs, driving traffic using social media can be more effective than purchasing costly Google ads.
If you’re investing your time into your social media strategy, you want to make sure it’s fruitful. Make sure you’re using your CTAs correctly so that users are prompted to send you a message, give you a call, or click on an ad.
This one seems obvious, but in an era where content is king (or queen!), it’s important to be mindful of every piece of content you put out. Whatever you post on your social media accounts is part of your overall image, so you want to make sure you maintain a level of content curation to ensure that users are consistently interested in the content you distribute.
How Users and Brands Interact on Social Media?
According to Statista, users say that social media is the second most preferred way for brands to get in touch with them. Email marketing still leads the way, but we’ll touch on that later.
25% may not seem all that much, however, when the tables are turned, 90% of users surveyed have used social media to communicate with a brand.
This is just one example of why social media is so important to small businesses. The click-to-purchase rate on social channels is not the main advantage of creating a social media presence. Social media is a fantastic way to increase brand awareness and put your product or service out there. If you’re not visible on the digital channels where your customers tend to hang out, then they will go straight to a competitor.
Step 1: Exploration
Before you launch yourself into creating multiple social media posts, it’s important to gain a sense of direction. Consider the following questions:
- There are so many channels out there nowadays besides the obvious Facebook, Twitter, and Instagram. How do I know which ones to choose?
- I know who my target audience is, but how can I be sure to find them on social media?
- What is my goal with social media marketing? Do I want to increase sales, promote brand awareness, drive traffic to my website, or something else?
One way to explore possible answers to these questions is by studying what your competitors are already doing. Pick a few businesses that offer similar products or services to your own, and analyze what they’re doing on social media.
When it comes to setting goals and objectives for social media, try and be as realistic as possible, especially if you’re just starting out. “I want my business to get 1 million followers on Instagram” is a much less attainable goal than “I’d like to increase my conversion rate by 5% using targeted Facebook ads.”, that is, unless you intend to buy Instagram followers (in which case all you just need is enough money).
If like most Instagramers, you want real people to follow your Instagram, we suggest that you focus on smaller, more feasible goals, because this way you’re more likely to be successful.
How to choose the best social media channel?
Making use of the right distribution platforms is another important thing you should consider. Answering these questions will help you identify which social media suits your needs.
- Your objectives. What is the main goal of creating a social media account? Driving more sales and increasing conversions?
- Your target audience. Which social media platforms are the most popular among your prospects?
- Your industry and product. What is the most popular platform for your product- or industry-related content?
- The type of content you’re planning to distribute. What kind of content is central to your social media strategy?
Step 2: Preparation
Once you’ve conducted your research and gained inspiration from other brands and businesses, it’s time to create a concrete plan. Coming equipped with answers to the questions you asked yourself in the “exploration” stage will make this step a lot easier.
When it comes to choosing which social media platform is best, you need to consider your industry. Facebook, Twitter, and Instagram are the big three, so I recommend choosing at least two of these to use the most often.
However, there are also tons of niche social media platforms that can help you reach a more specific audience. Here are a few good platforms I recommend based on your profession:
|Your industry||Best social media platforms|
|Visual or creative artist(Photographer, painter, graphic designer, handicrafts, etc.)||500PX, Flickr, Deviantart, Behance.net, Etsy, Pinterest, Picasaweb|
|B2B Business(Marketer, branding expert, SaaS, etc.)||Medium.com, Reddit, Meetup, Medium.com, WordPress|
|Music||Soundcloud, YouTube, Bandcamp|
|Education||Pinterest, YouTube, Google+|
|Retail & Services(food, beauty services, stores, consulting, handyman, etc.)||Google Maps, Yelp, Foursquare|
|Travel and hospitality||Pinterest, YouTube, TripAdvisor, WordPress, Blogger.com|
|Non-profit||LinkedIn, YouTube, Google+, Pinterest|
|Real estate||Zillow, LinkedIn, Trulia|
Now that you have a better idea of where to reach your targeted audience, it’s important to have a clear overview of your goals.
There are many things you can use social media for, but when it comes to small businesses, it’s important to focus on a few key aspects in order to maximize your company’s growth.
Step 3: Implementation
Now that you know where your audience is and what you want to accomplish on social media, you can put your plan into action.
Once your social media calendar is in place, you should be posting regularly on the relevant social media channels. However, there are still a few things to keep in mind when creating social media posts.
Find Your Voice
Using a cohesive voice across all your marketing materials will help strengthen your brand. A good way to do this is to put a face to your brand. This can be a person, a mascot, or anything else that forces you to stick to one unified tone.
Users appreciate brands that keep it real. Don’t try too hard to force your brand into something it’s not. Make sure the content you’re sharing is in-line with your brand, and don’t be afraid to be funny or quirky.
Posting regularly will help you stay at the forefront of your customer’s feeds. However, it’s important to remember that when it comes to social media, it’s quality over quantity.
You don’t want to be bombarding your audience with constant posts. By selecting well-structured, thoughtful, quality content you’re making sure that you communicate only the most important information to your community.
Organize Your Goals With a Social Media Calendar
When you’re in the preparation stage, it’s also important to set up processes that will help to smoothly maintain your social media. Implementing a social media calendar is a good way to plan your posts ahead of time.
With a social media calendar, you can make sure that you never miss out on creating posts for important holidays and that there is never a big gap in your online presence.
You can also easily break down your posts by goals, so you can dedicate a certain amount of posts for driving traffic and generating leads, and the rest of them to foster engagement and promote brand awareness.
Don’t Forget to Engage
Notice the word “social” in “social media?” Some businesses tend to forget about this. Social media is about more than just posting and driving traffic. It’s important to always engage your audience. Ask them questions, reply to their comments, and give them content they like to interact with.
Encourage user-generated content
In addition to customer feedback, user-generated content is another powerful form of social proof.
User-generated content (UGC) implies any branded content, including pictures, videos, comments, and posts, that have been created and posted by social media users.
UGC offers great opportunities for you to turn prospects into paying customers. In fact, studies show that the average conversion rate of visitors who see UGC is up to 161%.
So, how do you inspire UGC?
For example, you can run a social media contest asking participants to post their pictures of your products with a specific hashtag.
This way, you will increase user engagement, brand awareness, and improve conversions.
A Toronto-based customer sticker company StickerYou did an amazing job encouraging UGC.
They ran a social media contest asking participants to share a picture of their mascot sloth sticker in an interesting place.
The company awarded a trip to Hawaii to the creators of the best pictures.
Inlist influencers to your cause
Understating the impact social media influencers have on their audience is a big mistake that can cost you a lot of potential customers.
Studies suggest that 49% of respondents say they depend on influencer recommendations to make their buying decision.
Collaborate with influencers to promote your products on social media. They can help you introduce your products to their audience, especially if your brand is young or new to social media.
Your target audience must align with the influencer’s audience. It’s also important that you broadcast the same values and share the same niche. Consider working with micro-influencers with an audience of about 10,000 followers.
Typically, micro-influencers have higher engagement rates and gain more trust from their followers. Yet, a larger audience of people (a.k.a. your potential customers) will get to see your brand if you work with mega-influencers.
Step 4: Integrate Social Media Into Your Emails
Remember how we saw earlier that customers still prefer email communications over all other forms? This is important to your overall marketing strategy, and if you take advantage of maximizing your email marketing campaigns, you can really grow your reach.
Email marketing is still one of the most effective marketing strategies out there with a staggering 3,800% ROI. If you’re already sending out an email newsletter, then adding in social media buttons can be a resourceful way to get clients to interact with you on multiple channels.
Having social media buttons in your email signature is an easy way to ensure that every email you send out creates an opportunity for growth and engagement. WiseStamp lets you create a personalized email signature where you can select one of nearly 50 social media icons. You can also upload your own icon if the one you’re looking for isn’t there.
Another great feature is that you can add customized social media icons based on your profession. If you’re a photographer, then adding a small-scale version of your Instagram feed is a great way to get your recipients curious to see more. You can also add a small banner to promote a specific item, sale, or event.
Step 5: Optimize: Track Your Performance and attempt improvements
Creating a single strategy is great, but you have to be able to track and adjust it. Sometimes posts that work for company X don’t work as well for company Y. Make sure you’re checking into your data and analytics frequently to see if your strategy is meeting the goals you set out or if it needs some tweaking.
Optimize your social media landing pages
It’s crucial that you design your landing page concerning the objectives and goals you want to reach. If you aim to increase sales and conversion rates, social media landing pages is your best solution.
Social media landing pages combine the potential of social media and the power of landing pages to bring in more conversions.
You can create a social media landing page by adding widgets to your website’s landing page. However, simply adding a lot of social media widgets won’t do the trick.
What really matters is not the number of social media widgets but their quality.
Don’t put out 5 widgets, if your data suggests only two out of five platforms are effective. Display social media accounts with the most followers and best content.
Here is a great example of how the BlackMilk clothing brand added its Instagram account to the landing page. Notice how they used their branded hashtag to ease navigation.
Offer some social proof
Social proof is incredibly impactful when it comes to sales and conversions. Whether we admit it or not, we are all drawn to what others are interested in and value.
That’s why social proof is something prospective customers look for before making a buying decision.
Ask your existing customers for a first-hand experience. Collect customer reviews, video testimonials, and other forms of feedback. Successful customer stories and testimonials will show your prospects how your products can help them.
- You will see the real sales and conversion magic when you start implementing these tactics. Don’t forget to evaluate your performance and adjust your strategy as you run your social media accounts.
- Employ A/B testing to see which parts of your social media efforts perform well and which don’t. Split your audience into two random groups and expose them to two different variations of your content.
- Then, compare the responses regarding your chosen metrics and objectives. Use the testing results to boost your top content and eliminate the less effective pieces.